dmjili Privacy Policy
Your privacy matters to us. This policy explains exactly what personal data dmjili collects, how we use it, and how we keep it safe — so you can game with full confidence on our Philippines platform.
Table of Contents
Last updated: January 2025. This Privacy Policy applies to all users of the dmjili platform.
When you register and use the dmjili platform, we collect several categories of personal information necessary to provide you with a safe, functional, and personalised gaming experience. The types of data we gather fall into the following main groups.
Account Information: When you create an account, we collect your full name, date of birth, email address, mobile number, and the username and password you choose. This information is required to verify your identity, confirm your eligibility to use the platform, and maintain the security of your account. We may also ask for a government-issued ID or other documentary proof as part of our Know Your Customer (KYC) verification process in line with Philippine anti-money laundering regulations.
Device & Browser Data: We automatically collect technical information about the device and browser you use to access dmjili, including your IP address, operating system, browser type and version, screen resolution, and unique device identifiers. This data helps us optimise platform performance across different devices, detect suspicious or unauthorised access, and ensure our mobile-first experience works seamlessly on all handsets popular among Filipino users.
Local Payment Information (Philippine Peso): All financial transactions on dmjili are conducted in Philippine Peso (PHP). When you deposit or request a withdrawal, we collect transaction records including the payment method used, transaction amounts, timestamps, and reference numbers. We do not store complete card numbers or full bank account details on our servers; sensitive payment data is handled by our PCI-compliant payment processing partners.
Usage Data: We record how you interact with the platform — the games you play, the pages you visit, session duration, betting history, promotion participation, and support conversations. This usage data is used to improve platform features, personalise your experience, and identify any technical issues that need to be resolved.
dmjili uses the personal data we collect strictly for legitimate purposes directly related to operating the platform and serving our registered members in the Philippines. We do not use your data for purposes beyond what is described in this policy, and we do not sell your personal information to third parties for their own marketing use.
The primary purposes for which we process your data include: creating and managing your account; verifying your identity and age eligibility; processing deposits and withdrawals in Philippine Peso; providing customer support and responding to your enquiries; personalising your experience by recommending relevant games, promotions, and features; detecting and preventing fraud, money laundering, and unauthorised account access; complying with our legal and regulatory obligations under Philippine law; and improving the overall performance, reliability, and usability of the platform.
We may also use aggregated, anonymised data — which cannot be linked back to any individual user — for internal analytics and reporting purposes. This helps us understand platform-wide trends, optimise our game library, and assess the effectiveness of promotional campaigns without compromising any individual's privacy. Where we process your data on the basis of legitimate interest, we ensure that our interests do not override your rights and freedoms as a data subject.
dmjili uses cookies and similar tracking technologies to make the platform work properly and to improve your browsing experience. Cookies are small text files placed on your device when you visit our site; they allow us to recognise your browser on return visits, keep you logged in securely, and remember your preferences such as language and display settings.
We use the following categories of cookies on the dmjili platform:
- Essential Cookies: These are strictly necessary for the platform to function. They enable core features such as user authentication, session management, and security checks. You cannot opt out of essential cookies without affecting your ability to use the platform.
- Performance Cookies: These collect anonymised information about how visitors use the site — which pages are visited most often, how long sessions last, and where errors occur. The data is used solely to improve platform performance and reliability.
- Functional Cookies: These remember your preferences and personalisation choices to deliver a more tailored experience each time you log in, such as your preferred game category or notification settings.
- Analytics Cookies: We may use analytics tools that place cookies to help us understand user behaviour in aggregate. All data collected this way is anonymised before analysis and is never linked to your personal account.
You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some platform features. By continuing to use dmjili after being informed of our cookie use, you consent to our use of cookies as described in this policy.
We take the security of your personal data seriously and implement a range of technical and organisational measures designed to protect it against unauthorised access, accidental loss, disclosure, alteration, or destruction. Your data is stored on secure servers with access restricted to authorised personnel only, and all data transmitted between your device and the dmjili platform is encrypted using industry-standard TLS (Transport Layer Security) protocols.
Sensitive information such as passwords is stored in hashed form — meaning even dmjili staff cannot read your password in plain text. Payment-related data is handled by our certified payment processing partners and is not stored in its complete form on dmjili's own servers. We conduct regular security reviews and keep our systems updated to guard against known vulnerabilities.
Your personal data will be retained for as long as your account remains active or as long as is necessary to fulfil the purposes described in this policy, including compliance with legal, regulatory, and accounting obligations. If you close your account, we will retain certain records for the minimum period required by applicable Philippine law and regulatory guidelines before securely deleting or anonymising them. If you believe your account or personal data has been compromised in any way, please contact our support team immediately at [email protected].
dmjili does not sell, rent, or trade your personal information to any third party for their own commercial or marketing purposes. We value your privacy and treat your data with the confidentiality it deserves. However, there are limited and specific circumstances under which we may share your information with trusted third parties, as described below.
Payment Processors: To facilitate deposits and withdrawals in Philippine Peso, we share the minimum necessary financial information with our licensed and PCI-compliant payment processing partners. These partners are contractually bound to handle your data securely and may not use it for any purpose other than processing the transaction.
Game Content Providers: Some of the slot and live casino games on dmjili are supplied by third-party software providers. These providers may receive anonymised session data to ensure game integrity and proper crediting of wins, but they do not receive your personal account details.
Regulatory & Legal Disclosure: We may be required to share your personal data with Philippine regulatory authorities, law enforcement agencies, or courts of law when legally compelled to do so or when we reasonably believe disclosure is necessary to prevent fraud, protect the safety of our users, or comply with a valid legal process. In all such cases, we will disclose only the minimum information required.
Service Providers: We may engage trusted third-party service providers to assist with platform operations such as hosting, IT security, customer support tooling, and analytics. All such providers are subject to strict data processing agreements and are prohibited from using your data for any purpose beyond providing the contracted service to dmjili.
As a registered user of the dmjili platform and as a resident of or person subject to Philippine data protection law, you have a number of rights in relation to your personal data. We are committed to respecting and upholding these rights and will respond to any valid request within a reasonable timeframe.
- Right to Access: You have the right to request a copy of the personal data we hold about you. We will provide this information in a clear and accessible format, subject to verification of your identity.
- Right to Correction: If any personal information we hold about you is inaccurate, incomplete, or out of date, you have the right to request that we correct it. You can update basic account details directly through your account settings, or contact our support team for assistance with more complex corrections.
- Right to Deletion: You may request that we delete your personal data in certain circumstances — for example, if the data is no longer necessary for the purposes it was collected, or if you withdraw your consent. Please note that we may be required to retain certain records to comply with our legal and regulatory obligations, even after an account closure request.
- Right to Object: You have the right to object to the processing of your personal data where we are relying on legitimate interest as our legal basis, particularly in relation to direct marketing or profiling activities.
- Right to Data Portability: Where technically feasible and applicable under law, you may request that we provide your personal data in a structured, commonly used, machine-readable format so you can transfer it to another service.
To exercise any of the above rights, please contact our support team at [email protected] with your request and sufficient information to verify your identity. We will acknowledge your request promptly and aim to fulfil it within thirty (30) days, or inform you of any legitimate reason for delay.
The dmjili platform is strictly intended for adults aged 18 years and above. We do not knowingly collect, solicit, or process personal data from individuals under the age of 18. Our registration process includes an age verification step, and we reserve the right to request documentary proof of age at any point during a user's account lifecycle. Any account found to belong to a minor will be immediately suspended and the relevant data will be deleted or anonymised in accordance with applicable law.
If you are a parent or guardian and believe that a minor in your care has registered an account or provided personal information to dmjili without your knowledge or consent, please contact us immediately at [email protected]. We will investigate the matter promptly and take all necessary steps to close the account and remove any associated personal data. We strongly encourage parents and guardians to make use of parental control tools and to educate young people about responsible and safe behaviour online. For more information about our responsible gaming commitments, please visit the Responsible Gaming page.
dmjili may revise and update this Privacy Policy from time to time to reflect changes in our data practices, platform features, applicable law, or regulatory requirements. When we make material changes to this policy, we will update the "Last updated" date displayed at the top of this page. Where required by law or where the changes are significant enough to affect your rights, we will also notify registered users via the email address associated with their account or through a prominent notice displayed upon login.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of the dmjili platform following the publication of an updated Privacy Policy constitutes your acknowledgement and acceptance of the revised terms. If you disagree with any changes to this policy, you should discontinue use of the platform and contact our support team to request account closure. Previous versions of this policy are superseded by the most recently published version and are no longer in effect once the updated version goes live.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way dmjili handles your personal data, we encourage you to get in touch with our support team. We are committed to addressing all privacy-related enquiries in a timely, transparent, and respectful manner. You can reach us at any time by emailing [email protected] — please include your registered username and a clear description of your request or concern so we can assist you as efficiently as possible.
For questions about your account, game history, or transactions, you may also visit our FAQ page, which covers the most common topics raised by our members in the Philippines. If your concern involves a potential data breach or unauthorised access to your account, please mark your email as urgent and our security team will prioritise your case. We aim to respond to all privacy-related communications within five (5) business days. dmjili is dedicated to maintaining your trust, and your feedback helps us continuously improve our privacy practices and platform security.
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